O.C.E.R. mascot logoOrange City Equipment & RepairsHelpful information before service.
Customer Resources

Know what to expect before your repair

Clear information about diagnosis, approval, drop-off, appointments, pickup and delivery, and preparing equipment for service.

Engine diagnosis in progress
Repair Process

Six straightforward steps

  1. Request service. Tell us about the equipment and concern.
  2. Check in. We determine drop-off, appointment, or pickup options.
  3. Diagnosis. A standard upfront diagnostic fee applies to all equipment.
  4. Estimate and approval. We explain the findings and recommendation. No repair begins without your approval.
  5. Repair. Approved work is completed and checked.
  6. Pickup. We contact you when the equipment is ready.
Before You Bring It In

A quick checklist

  • Remove personal belongings from the equipment.
  • Note when the issue started and what the equipment was doing.
  • Bring any keys or accessories needed for testing.
  • Have your current contact information available.

Call before drop-off

Appointments are determined case by case based on the equipment, repair, and current workload. MIG welding and fabrication are always by appointment.

Turnaround varies by diagnosis, parts availability, repair scope, and season; we do not promise a timeline before evaluation.

Frequently Asked Questions

Common service questions

Do you work on every brand?

We service all major brands. Call with the equipment type, brand, and model if you are unsure.

Is there a diagnostic fee?

Yes. One standard upfront diagnostic fee applies to all equipment. We explain findings and obtain approval before repair work begins.

Do I need an appointment?

Welding is always by appointment. Other appointments are determined case by case; please call before drop-off.

Do you offer pickup and delivery?

Yes, when practical. Availability depends on equipment, location, repair needs, and workload.

How long will my repair take?

Timing varies by the repair, parts, current workload, and season. We provide better guidance after diagnosis.

Ready to start?

Send the details online or call the shop before bringing in your equipment.